Refund and Returns Policy


When returning products please note the following:

to return the product you have to notify us within 14 days after you bought it.

– Any goods purchased must be returned within 40 days of purchase.

– No products must be returned to our office.

Please contact us for the returns address.

– All returns must be confirmed by us prior to you returning them.

– A Returns Authorization Code must be obtained from us before returning your item(s)

Please contact us for Authorization Codes

– When contacting us regarding a Return you should kindly have available your Invoice Post Code & Reason for Return. 

– Products being returned or canceled are subject to a minimum of 15% handling fee of the original price of goods (excluding shipping) and a maximum of 50% Unless made to order (see above conditions relating to made-to-order goods).

– All shipping costs are to be covered by the customer unless in the event of faulty goods. If returning a product for an alternative with a different price we will either return the difference (less the handling fee) or request the difference if the new product is more expensive.

– We regret that we must charge all non-faulty goods returned 15-50% handling fee (dependant on product group) (made to order goods subject to above returns restocking fees), we are charged this by our suppliers also and do not make a profit on these.

– Faulty goods can be returned for repair and if unsuccessful a replacement and if still unfit a full refund.

– We regret that we are unable to accept returned goods in a ‘used’ condition, additionally none of the goods to be returned should have been removed from their original packaging, they must be in their delivered state, unused and unmarked. 

– When returning goods that we believe have been ‘used’ it is at the discretion of management to assess the condition of the goods and consult the manufacturers in order to achieve a decision.

Further details of this process can be requested by contacting our team.



– We offer Warranties across a range of products here at Fly Service Engineering. 

For any warranty information or queries please contact a member of our team!


If you require any further information that is not listed above, please do not hesitate to contact us!



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